Overview:

Coordinates the timely movement of products to meet contractual commitments and client needs. Update systems and carrier tracking to internal/external stakeholders, customs coordination, confirmations and related activities for the movement of products. Daily activities include file creation, in-transit report submission, disbursements and usage, Min and Max report etc.

Responsibilities:

• Manage priorities to meet shipping volumes

• Ensure that customer orders are delivered on time and in full as per service level agreements.

• Provide shipping department with schedules and documentation for next day loading.

• Verify completion of applicable delivery documentation.

• Confirm deliveries have been made and resolve discrepancies.

• Act as liaison between logistics and program management.

• Communicate daily with carriers, freight forwarders and clients in coordinating pick-up and delivery of shipments when required.

• Coordinate the activities of product flow from receiving warehouse, assembly, and shipping on a timely and accurate basis. Report on issues, gaps and taking corrective action where required.

• Comply with the organizations environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.

• Prepare reports, metrics and analysis with the use of functions on MS Office (Word, Excel, Access and Outlook), Oracle NetSuite and ServiceNOW for distribution within the organization

• File maintenance, including but not limited to, invoices, waybills, international shipment, storage, daily shipment, inventory and monthly shipping lists.

• Expedites, traces and obtains verification of shipment delivery, audits inbound and outbound freight bills, files carrier damage claims and updates carrier contract information

• Perform any other duties as required.

Qualifications:

• Completion of college degree/diploma in Logistics or Distribution and assets.

• Experience in logistics, service operations, or supply chain coordination (preferred 1–3+ years).

• Strong knowledge of Logistics and transportation.

• Experience in ServiceNow and/or other ERP systems (e.g., Oracle NetSuite preferred).

• Have strong attention to detail and the ability to prioritize and organize work.

• Experience in customer service management is an asset.

• Proficient with Microsoft Office