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Markham, ON · Hybrid

ServiceNow Administrator / Developer (Intermediate)

About BFG

BFG is a 100% Canadian, national IT and electrical services company. We deliver coast-to-coast field services, implementation, and a 24/7 Support and deployment center staffed by BFG employees, supporting some of Canada’s largest national retailers and enterprise businesses.

Role Summary

The Intermediate ServiceNow Administrator / Developer supports, configures, and enhances BFG’s and clients ServiceNow platforms. Working under the direction of the Senior Product Development Specialist, you will handle day-to-day administration, build and test enhancements, and support the integrations and workflows behind our 24/7 operations. This role suits someone with solid hands-on ServiceNow experience who is ready to take on more complex development work.

Key Responsibilities

Platform Administration

  • Perform day-to-day administration of ServiceNow, including users, groups, roles, access controls, and data quality.

  • Resolve and troubleshoot platform issues for internal users and external clients, escalating complex problems as needed.

  • Assist with upgrades, patches, and family releases, including regression testing.

  • Monitor platform health and performance.

Development & Configuration

  • Configure and develop business rules, client scripts, UI policies, UI actions, and script includes.

  • Build and maintain Flow Designer flows, catalog items, and record producers.

  • Support enhancements to ServiceNow modules, as required.

  • Build reports and dashboards for operational and customer reporting.

Integration Support

  • Support and troubleshoot integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and IntegrationHub.

  • Help build and enhance integrations under the guidance of senior team members.

Requirements & Delivery

  • Take part in requirements sessions and help document user stories, specifications, and test cases.

  • Contribute to sprint planning, testing/UAT, and deployments using update sets and standard release practices.

  • Support trials, testing, and root cause analysis alongside cross-functional teams.

Documentation & Improvement

  • Maintain configuration documentation, guidelines, and runbooks.

  • Identify and recommend improvements to platform processes, automation, and user experience.

  • Other duties as assigned.

Qualifications

Required

  • Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent experience.

  • 2–4 years of hands-on ServiceNow administration and/or development experience.

  • Working proficiency in JavaScript and GlideScript (server- and client-side APIs).

  • Experience with Flow Designer, business rules, client scripts, and ACLs.

  • Understanding of REST/SOAP APIs and basic integration troubleshooting.

  • Exposure to Agile/Scrum delivery.

  • Strong communication, analytical, and problem-solving skills.

Preferred

  • ServiceNow Certified System Administrator (CSA).

  • ServiceNow Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) credential in a relevant module.

  • Experience with IntegrationHub, Service Portal, or Workspace configuration.

  • Experience in IT services, field services, or managed services environments.

Location
Markham, ON
Remote status
Hybrid
Yearly salary
CAD70,000 - CAD85,000
Employment type
Full-time

About BFG Enterprise Services

BFG provides end-to-end IT and electrical services across Canada, offering customized solutions that streamline operations and help organizations work more efficiently. From system design and installation to ongoing service and maintenance, we ensure organizations stay connected, efficient, and fully supported.

Markham, ON · Hybrid

ServiceNow Administrator / Developer (Intermediate)

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